Business communications guides for Australian businesses.
11 of 119 articles
If you're being pitched a 'UCaaS platform' by a provider or IT company and wondering whether you actually need it, or whether a simpler cloud phone system would do the job, this comparison gives you the answer. UCaaS (Unified Communications as a Service) bundles phone calls, video conferencing, messaging, and file sharing into one platform. Most small Australian businesses only need the phone calls part, at roughly half the cost.
14 May 2026
SIP trunks and hosted PBX are not the same thing and not alternatives to each other. Confusing them is one of the most common mistakes businesses make when setting up VOIP. Here is the clear distinction.
1 May 2026
If you're comparing Microsoft Teams Phone and 3CX for your business and trying to work out which one is right for your setup, this guide covers the key differences in cost, complexity, and who each one actually suits. Teams Phone suits businesses already embedded in Microsoft 365. 3CX suits businesses with in-house IT support who want more control over their setup. This guide shows you the cost difference and how to choose.
20 April 2026
If your business already uses Microsoft 365 and you're deciding whether to add Teams Phone or go with a separate cloud phone system, this guide gives you the straight answer for most small businesses. Teams Phone costs more than a standalone cloud phone system when you add up the licensing. For most businesses with fewer than 20 staff, a standalone system is significantly cheaper and just as capable for phone calls. This guide shows you the numbers.
31 March 2026
If you're setting up a cloud phone system (where calls go over your internet connection) and trying to decide between buying physical desk phones or using a phone app on computers and mobiles, this comparison gives you the answer. A desk phone is a physical handset on your desk. A softphone is an app on your computer or mobile that does the same job. Most small businesses end up with a mix of both.
30 March 2026
If you're choosing between Yealink and Grandstream desk phones for your business and not sure which brand is the right fit, this guide covers the key differences. Both are widely used in Australia and compatible with most cloud phone systems. The decision usually comes down to budget and the technical sophistication of whoever manages your phone system. This guide covers which brand suits which situation.
30 March 2026
Traditional landlines cost Australian businesses $50-90 per month per line before you make a single call. Hosted VoIP starts at $15-30 per user with calls included. This guide shows the real numbers over 1, 3 and 5 years.
30 March 2026
Microsoft Teams can handle your business phone calls, but the way you connect it to the phone network matters more than most businesses realise. This guide compares Direct Routing, Calling Plans and Operator Connect with real Australian pricing and provider options.
30 March 2026
Independent comparison of 3CX and FreePBX for Australian businesses. Covers pricing, features, hosting options, and which platform fits your team size and technical capability.
30 March 2026
If you're trying to decide between a cloud phone system and a traditional office-based phone system, this guide gives you a straight comparison with AUD pricing and a clear recommendation for most small businesses. Cloud phone systems (where your calls run over your internet connection) suit the majority of Australian businesses with 1 to 20 staff. On-premise systems suit specific situations. This guide covers which situation you're in.
27 March 2026
If you're wondering whether VOIP (phone calls made over your internet connection, instead of the copper phone line) is actually better than your current setup, this guide gives you a straight comparison. For most Australian businesses, the decision has already been made: the copper network is being shut down and VOIP is what replaces it. This guide covers what the real differences are, what switching costs, and what you lose if you wait.
27 March 2026