Independence and Disclosure

Our Editorial Independence

Need to Know Comms operates independently. No provider pays us to recommend their product or service. No provider reviews our articles before publication. No provider can request changes to our editorial content.

Our guides, comparisons, and explainers are based on our own research, AU deployment experience, and judgment. When we recommend something, it is because we believe it is a good fit for Australian small businesses.

How the Recommendation Service Works

The "Get a Recommendation" service is a personal advisory service. When you submit an enquiry, a member of the Need to Know Comms team reviews your situation and responds with a recommendation matched to your business needs, call volume, and budget.

We work with a curated panel of vetted Australian VOIP and cloud phone providers. Our recommendations come from this panel. We do not recommend providers we have not assessed.

Your details are held by us and shared with a provider only after you have asked us to proceed. We do not automatically pass your information to any third party.

Commercial Relationships

We have commercial relationships with some of the providers we work with. Specifically:

Maxotel: Need to Know Comms is a Maxotel Channel Partner. When we refer a business to Maxotel and they become a customer, we may receive a referral commission. This does not affect our assessment of Maxotel's services or influence whether we recommend them for a given business situation.

Amazon Australia: Some product links on this site are Amazon affiliate links. If you purchase through these links, we may receive a small commission at no extra cost to you.

Hardware retail interests: The operator of this site holds a senior professional role at a company that operates hardware retail businesses in the Australian business communications sector. Some links to hardware retailers on this site — primarily those pointing to products not stocked on Amazon Australia — may point to one or more businesses associated with that company. Where this applies, those links are not affiliate links: the site operator receives no referral commission or financial benefit from clicks or purchases made via those links. These links are included where they represent the most relevant or available Australian retail source for a specific product.

These commercial relationships help fund the cost of running this site. They do not determine which providers we recommend -- we only recommend providers we believe are a good match for the specific business that has asked.

Identifying Commercial Links

All affiliate and referral links on this site are clearly indicated. Buying guide CTAs and product links to Maxotel and Amazon are commercial links. Our internal links to other articles on this site are never paid placements.

Corrections and Feedback

If you believe any information on this site is inaccurate, out of date, or misleading, please contact us. We take factual accuracy seriously and will correct errors promptly.