Independent Australian business communications guide
Unbiased guidance on VOIP phone systems, hosted PBX, and business phones for Australian businesses. No jargon, no sales pitch.
NBN call quality realities, AU number porting rules, 1300/1800 regulations, and PSTN copper shutdown — we cover what matters in Australia.
We explain the trade-offs, not just the specs. What goes wrong, how to size your system, and which mistakes to avoid.
We disclose all provider relationships. Recommendations are based on what's right for your business, not what earns us the most commission.
Not sure where to start? Tell us about your business and we'll match you with the right provider and plan. Free, no obligation.
Recently published business communications guides for Australian businesses.
PBX is one of those telephony terms that business owners encounter constantly but rarely get a clear explanation of. This guide explains what a PBX is, the difference between a traditional PBX and a modern hosted cloud PBX, and whether your Australian business needs one.
Not all NBN connections deliver the same VoIP experience. Australia's NBN is a multi-technology mix: the technology type at your address (FTTP, FTTN, FTTC, HFC, Fixed Wireless) directly affects the latency and reliability of any VoIP phone system you deploy. This guide explains what each NBN technology means for your business phone system.
Choosing the right SIP desk phone for your Australian business depends on how many lines you need, whether you want Power over Ethernet, screen size, and how the phone will be provisioned with your hosted PBX provider. This guide compares the most commonly deployed SIP phones in Australian businesses, with practical notes on provisioning compatibility and NBN performance.
VoIP call quality problems are the most common complaint from Australian businesses that have moved their phone systems to the cloud. In most cases, the issue is not with the VoIP provider but with the connection between your office and the provider's servers. This guide explains the technical factors that affect call quality on Australian NBN connections and how to diagnose and fix each one.
The business phone system market for Australian SMBs has changed significantly in the past five years. Legacy PABX hardware is being phased out alongside the copper PSTN. Cloud-hosted PBX services have become mainstream. Microsoft and Google have entered the market with unified communications platforms. This guide explains the landscape and helps you understand which type of system suits your business.
A 1300 number is one of the most recognisable features of Australian business telephony. For businesses that want a single national contact number that works regardless of which state the caller is in, 1300 numbers are the standard solution. This guide explains how 1300 numbers work, what they cost, and how to get one integrated with a modern VoIP phone system.
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