Independent Australian guidance on VOIP, phone systems, and not getting ripped off by your provider.
NBN + copper shutdown
The PSTN copper network is being decommissioned. If your business uses a wall-socket phone or the green port on your NBN modem, your setup is on borrowed time. We explain what to do before it stops working.
NBN VOIP setup guide →Pricing
The majority of SMBs on mid-tier VOIP plans use less than 30% of what they pay for. A $45 per user per month plan is often replaceable with something half the price. We break down real AU pricing by team size.
See what your system should cost →Choosing a system
The right move is to understand what you need first. How many lines, do you need an auto-attendant, do staff work remotely? Our sizing wizard walks you through it in 5 questions.
Try the sizing wizard →Number porting
Business owners stay with bad providers because they're afraid of losing their phone number. Porting is straightforward when someone explains the process properly. We do.
How number porting works →Free tools
Use these before speaking to a provider. You'll ask better questions and be harder to oversell.
See what a phone system should actually cost for your team size and requirements.
Calculate my costs → 📋Answer 5 questions about your business. Get a clear recommendation on the type of system you need.
Start the wizard → 📶Check whether your NBN connection can handle the number of simultaneous calls your business makes.
Check my connection →Traditional fax and VoIP do not play well together. The reason is technical and worth understanding: it explains why your fax machine worked fine on the PSTN copper line and produces unreliable results over your NBN-connected VoIP service. Here is what is happening, when T.38 fax-over-IP helps, and what Australian businesses actually use instead.
VoIP providers do go bust. In Australia's competitive telco market, smaller hosted PBX and SIP trunk providers have shut down with little notice, leaving businesses scrambling for their numbers. Here is what actually happens, what your rights are, and how to protect yourself before it becomes a problem.
If someone told you that you need a phone system and you are not sure what that means, this guide explains it from the beginning -- no jargon, no assumptions.
If you've been researching a new business phone system and keep seeing both 'VoIP' and 'SIP' mentioned as if they're the same thing, here is the plain-English explanation. VoIP means phone calls made over your internet connection instead of the old copper phone line. SIP is the specific technical standard most business phone systems use to make those calls. For most businesses, the distinction matters when buying hardware or choosing a provider.
VOIP is the right choice for most Australian businesses. But not all of them. This article is the honest counterpoint: the specific situations where VOIP introduces more risk than it removes, and what to do instead.
If your business voicemail is still the default carrier greeting, or you recorded something in a hurry and have never changed it, this guide gives you the scripts and setup steps to fix it. A good voicemail message takes 10 minutes to record. Callers who hear a professional greeting leave a message and call back. Callers who hear dead air or a generic tone hang up and call a competitor.
Tell us about your business and we'll review your situation and come back to you with a personal recommendation. We work with vetted Australian providers. No sales call. No obligation.
Get a free recommendation →We disclose all provider relationships. Independence policy.