Business communications guides for Australian businesses.
63 of 119 articles
If you're sizing a phone system for a 10-person business in Australia and trying to work out how many lines, phones, and extensions you actually need, this guide covers the right setup with 2026 pricing. A 10-person team does not need 10 phone lines. Most need 3 to 5 simultaneous call channels and a mix of desk phones and app-based phones depending on the role. This guide tells you exactly what to buy and what it costs.
30 March 2026
Real number porting timelines for Australian businesses. Covers simple ports, complex ports, 1300 numbers, rejection recovery, and how to avoid delays.
30 March 2026
Honest, independent assessment of Microsoft Teams as a phone system for Australian businesses. Licensing costs, calling options, limitations, and when it actually makes sense.
30 March 2026
Real hosted PBX pricing for Australian businesses. Per-user monthly costs, setup fees, hardware, and what providers actually charge vs what they advertise.
30 March 2026
The hidden costs of VOIP that providers don't mention upfront. Covers number fees, porting charges, hardware traps, contract lock-in, and how to get honest pricing.
30 March 2026
Cat A vs Cat C number porting explained in plain English. Covers what determines your port category, realistic timelines, and what to expect during each type of port.
30 March 2026
Best conference phones for Australian small businesses compared by room size, microphone range, SIP compatibility, and AU pricing. Includes why most SMBs overbuy.
30 March 2026
If you're trying to decide between a 1300 and 1800 number for your business, the main difference is who pays for each call. 1300 numbers charge callers a local rate; 1800 numbers are completely free for the caller and the business absorbs the cost. This guide covers when each one makes business sense and what they actually cost in 2026.
30 March 2026
Your ISP's bundled phone line does not support after-hours routing, patient callbacks, or compliant call recording. This guide covers the VOIP setup Australian GP clinics and medical practices actually need.
30 March 2026
Real VOIP pricing for Australian small businesses broken down by plan tier, team size, and features. No affiliate bias, just honest cost analysis.
29 March 2026
If you have come across the term PBX and were not sure what it meant, you are in good company. Most small business owners encounter it when looking at phone systems and nobody explains it clearly. In plain terms, a PBX is the system that manages your business calls. It routes calls to the right person, handles hold music, manages after-hours messages, and runs your auto-attendant. This guide explains how modern cloud PBX works, whether you need one, and what the NBN means for your setup.
27 March 2026
If your business phone calls are unreliable and you're not sure whether your NBN connection is part of the problem, this guide answers that. Australia's NBN comes in five different types and they don't all perform equally for business phone calls. The type at your address directly affects call quality, reliability, and how many calls you can run at once.
27 March 2026
If your business phone calls are choppy, robotic, or dropping out, this guide diagnoses the most common causes and shows you how to fix each one. Call quality problems on cloud phone systems are almost never caused by the phone provider. The cause is almost always one of three network issues at your end, and all three are fixable without calling a technician.
27 March 2026
Your guide to every type of business phone system available in Australia in 2026: hosted cloud PBX, on-premise PBX, Microsoft Teams Phone, ISP ATA service, and DECT systems. Covers pricing, features, sizing, NBN requirements, and how to choose an Australian provider.
27 March 2026
A 1300 number does two things for a small business at once: it gives customers a single number to call regardless of which state they are in, and it signals that you are a real, established business. For a 3-person trades company or a small medical practice, that second benefit is often just as valuable as the first. This guide explains how 1300 numbers work, what they cost, and how to add one to your VOIP phone system.
27 March 2026