About

Need to Know Comms is an independent Australian business communications guide.

We help small business owners cut through the marketing noise to make clear, confident decisions about their phone systems, VoIP services, and business numbers.

What We Cover

• VoIP and hosted phone systems for Australian small businesses
• SIP desk phones and hardware
• PBX systems - hosted and on-premise
• Australian business numbers: 1300, 1800, and geographic DIDs
• NBN compatibility and call quality
• Setup guides for common platforms and providers

Who We Are

We are a team of business communications specialists with direct experience deploying and managing phone systems for Australian SMBs. Every article reflects hands-on testing and research, not vendor talking points.

We are based in Australia and write exclusively for the Australian market. Our guides factor in the realities of the NBN, Australian number regulation, and the specific providers available here.

Our Promise

We do not accept payment from providers to influence our editorial recommendations. When we recommend a product or service, it is because we believe it offers genuine value. Where we have a commercial relationship with a provider, we disclose it clearly. See our Independence and Disclosure page for full details.

If you are not sure which phone system or service is right for your business, use our free Get a Recommendation service. There is no obligation.